Frequently asked

The honest answers.

If your question isn't here, write to [email protected], we read everything.

Getting started

What is Uki?

An app for the music you actually own. Bring in the records, CDs, and tapes you already have, plus anything in your own cloud or iTunes library, and it lives in your private Uki Cloud, on every device you sign into. No rentals, no rotating catalog, no algorithm deciding what you hear.

Do I need hardware to get started?

No. Start today with the music you already have: import from your own cloud (Dropbox, Drive, iCloud), your iTunes / Music library, or a folder of files, and it all lands in your private Uki Cloud, synced to every device. You never need a thing to begin. To bring in the records on your shelf, everything starts with Uki Collect: it runs from your turntable or player into your phone, and Uki captures your vinyl, cassettes, and discs straight to your Uki Cloud, lossless. Uki Disc and Uki One come next, in that order.

What can Uki do today?

Collection: your shelf, sorted your way (artist, album, year, last played), with Rotation and Back Shelf views. Uki Cloud: your private cloud, synced to every device. Radio: live stations (KEXP, NPR, The Lot Radio) plus My Collection Radio that threads in your own library. Spin: an audiophile on call, ask about a record, a pressing, a session, and get real answers. Mixtapes: build a tape, write a J-card, share it by link. Wantlist: keep a running list of what you're chasing. And you can export your collection to any USB-C player, iPod, or Walkman as real files.

Membership & pricing

How much does Uki cost?

Three tiers, and what grows between them is how much you can collect. Free ($0) collects 100 tracks, yours forever, synced and streaming from your Uki Cloud on every device. Collector ($29/year) opens room for 1,000 tracks and adds lossless streaming on Wi-Fi (our recommended tier). Audiophile ($49/year) collects 2,500 with lossless everywhere, including cellular. Collecting beyond 2,500? Archivist ($99/year) opens 5,000 tracks and keeps expanding. You keep everything you collect on any tier. See the plans →

Is there a plan for really big collections?

Yes. Archivist ($99/year) holds 5,000 tracks in your Uki Cloud, lossless on every device. Fill it, and your collection simply keeps growing: add another 1,000 tracks whenever you're ready, $15 a year each, as many times as you like. You only ever pay for the room you actually use, and everything you collect stays yours for good.

How much can I collect for free?

100 tracks or 5 GB, whichever you reach first, and they are yours to keep forever. When your shelf fills up, that is the moment to grow: Collector ($29/year) opens room for 1,000, Audiophile ($49/year) for 2,500. You never lose anything you have collected, and playing, browsing, and radio stay free no matter what.

What's the difference between Free and a membership?

Playing, browsing, and radio are always free. A membership is what lets you keep collecting: Free collects 100 tracks (synced and streaming from Uki Cloud on every device), Collector up to 1,000, Audiophile up to 2,500, each adding lossless (on Wi-Fi with Collector, everywhere with Audiophile). Whatever you collect is yours to keep, on any tier.

Why is membership yearly?

Because a collection is built over a year, not a weekend. Think of it like a record club or a season pass: you join for the year, collect as much as your tier allows, and everything you bring in is yours to keep for good, even after the membership ends. Playing, browsing, and radio stay free the whole time, so the membership only covers the part that actually costs us to run, capturing and importing new music into your Uki Cloud. One simple charge for the year, not twelve. Monthly plans are coming later, as we add the store and more cloud features.

Is it fair that a membership doesn't refund partway through?

We think so, and here is the honest reasoning. Uki is a tool for building a library over time, not a one month sprint. If you could collect a full shelf in a single month and then keep it forever, you would get a whole year of the service for a twelfth of what it costs us to provide. Paying for the year keeps that fair for everyone: you commit to a year of collecting, and in return your music is kept safe and stays yours for good. Like a season pass, we don't refund a partial year, but nothing you have collected is ever taken away, and you are never charged again without choosing to renew.

Can I cancel? What happens to my music?

Yes, one tap from the Membership screen, or the Stripe customer portal from your receipt. Turning off renewal stops the next year's charge; your membership stays active through the end of your membership year and then doesn't renew, and we don't refund a partial year. Everything you collected is yours to keep on your own storage, and your own files are never deleted. On Free, your first 100 tracks keep streaming from Uki Cloud; to keep the rest close, save a copy to your own cloud or device (Uki keeps it mirrored for you while you're a member). Collecting past the Free limit (100 tracks or 5 GB) pauses until you resubscribe.

If I stop paying, can I still play my collection in Uki?

Your own files are always yours, so you can play them in any player you like. If you want to keep playing your own library inside Uki, Uki Play is $1 a month ($12 a year): Uki hosts nothing, it just plays the copies on your storage. Uki's the player, never the landlord.

The app & the Uki One

Which Uki Collect do I need?

It comes down to what is on the back of your gear. Turntable or cassette deck (a standard analog / RCA out): Uki Collect Analog, which captures vinyl and tape. A player or device with a USB-C output: Uki Collect Digital (USB-C to USB-C). A disc drive, hard drive, or USB device: the Uki Collect Drive Adapter (USB-A to USB-C). Not sure? Grab the All Uki Collect bundle and you are covered either way. Shop Uki Collect →

What is the Uki One?

A way to wirelessly collect your music: set it beside your turntable and capture spins with no cord to your phone at all, straight to your Uki Cloud in lossless. It is coming soon at $74 and ships after Uki Collect. Today you can collect the same records with Uki Collect. Leave your email on the shop and we will tell you the moment it is ready.

How does music get into my Uki Cloud?

Two ways. Capture the records you own with Uki Collect (vinyl, tape, and discs today, with Uki Disc and Uki One to come). Or import what's already digital, from your own cloud, your iTunes / Music library, or files you have the right to use. Everything lands in the same library at the highest fidelity the source allows: lossless for digital, studio-grade from analog. Yours forever.

When does the native app launch?

The web app at uki.audio/app works today and shows the whole product. Open it right in your browser. Native iOS is on the way to the App Store, with the web app getting the same updates in parallel.

Why does the app need to be installed?

Lock-screen controls, background playback, USB-C hardware capture, AirPlay: none of those work as well in a browser tab. Installing gives you a real home-screen tile and the right home for listening. The web is for browsing and signing up; the app is where you live with your music.

What's the catch?

None we're hiding. We're a small, independent team, and pricing is in beta. The web app works today; native iOS is on the way; Uki Collect ships now, with Uki Disc and Uki One to follow. If we get something wrong, write to [email protected] and we'll fix it or tell you why we won't.

Ready when you are.

Open the app Shop Uki Collect →