Frequently asked

The honest answers.

If your question isn't here, write to [email protected], we read everything.

Getting started

What is Uki?

An app for the music you actually own. Bring in the records, CDs, and tapes you already have, plus anything in your own cloud or iTunes library, and it lives in your private Uki Cloud, on every device you sign into. No rentals, no rotating catalog, no algorithm deciding what you hear.

Do I need hardware to get started?

No. Start today with the music you already have: import from your own cloud (Dropbox, Drive, iCloud), your iTunes / Music library, or a folder of files, and it all lands in your private Uki Cloud, synced to every device. You never need a thing to begin. To bring in the records on your shelf, everything starts with Uki Collect: it runs from your turntable or player into your phone, and Uki captures your vinyl, cassettes, and discs straight to your Uki Cloud, lossless.

What can Uki do today?

Collection: your shelf, sorted your way (artist, album, year, last played), with Rotation and Back Shelf views. Uki Cloud: your private cloud, synced to every device. Radio: live stations (KEXP, NPR, The Lot Radio) plus My Collection Radio that threads in your own library. Spin: an audiophile on call, ask about a record, a pressing, a session, and get real answers. Mixtapes: build a tape, write a J-card, share it by link. Wantlist: keep a running list of what you're chasing. And you can export your collection to any USB-C player, iPod, or Walkman as real files.

Membership & pricing

How much does Uki cost?

Three tiers, and what grows between them is how much you can collect. Free ($0) collects 100 tracks, yours forever, synced and streaming from your Uki Cloud on every device. Collector ($29/year) opens room for 1,000 tracks and adds lossless streaming on Wi-Fi (our recommended tier). Audiophile ($49/year) opens room for 2,500 lossless tracks, lossless everywhere, including cellular, and far more if you import in MP3 or bring an existing library. Collecting beyond 2,500? Archivist ($99/year) opens 5,000 tracks and keeps expanding. You keep everything you collect on any tier. See the plans →

Is there a plan for really big collections?

Yes. Archivist ($99/year) opens 200 GB of room, about 5,000 lossless tracks, in your Uki Cloud, lossless on every device. Fill it, and your collection simply keeps growing: add another 1,000 tracks whenever you're ready, $15 a year each, as many times as you like. You only ever pay for the room you actually use, and everything you collect stays yours for good.

How much can I collect for free?

100 tracks or 5 GB, whichever you reach first, and they are yours to keep forever. When your shelf fills up you have two moves: remove a record you're done with to open the room back up, or grow the shelf. Collector ($29/year) opens 60 GB, about 1,000 tracks. Audiophile ($49/year) opens 100 GB, about 2,500. You never lose anything you have collected, and playing, browsing, and radio stay free no matter what.

What's the difference between Free and a membership?

Playing, browsing, and radio are always free. A membership is what lets you keep collecting: Free collects 100 tracks (synced and streaming from Uki Cloud on every device), Collector up to 1,000, Audiophile up to 2,500, each adding lossless (on Wi-Fi with Collector, everywhere with Audiophile). Whatever you collect is yours to keep, on any tier.

Why is membership yearly?

Because a collection is built over a year, not a weekend. Think of it like a record club or a season pass: you join for the year, collect as much as your tier allows, and everything you bring in is yours to keep for good, even after the membership ends. Playing, browsing, and radio stay free the whole time, so the membership only covers the part that actually costs us to run, capturing and importing new music into your Uki Cloud. One simple charge for the year, not twelve. Monthly plans are coming later, as we add the store and more cloud features.

Is it fair that a membership doesn't refund partway through?

We think so, and here is the honest reasoning. Uki is a tool for building a library over time, not a one month sprint. If you could collect a full shelf in a single month and then keep it forever, you would get a whole year of the service for a twelfth of what it costs us to provide. Paying for the year keeps that fair for everyone: you commit to a year of collecting, and in return your music is kept safe and stays yours for good. Like a season pass, we don't refund a partial year, but nothing you have collected is ever taken away, and you are never charged again without choosing to renew.

Can I cancel? What happens to my music?

Yes, from wherever you are. In the app: Profile, then Subscription, then Cancel membership. On the web: uki.audio/cancelling. Either one cancels on the spot and tells you the date everything runs through. Turning off renewal stops the next year's charge; your membership stays active through the end of your membership year and then doesn't renew, and we don't refund a partial year. Everything you collected is yours to keep on your own storage, and your own files are never deleted. They'll play in any music app. Playing your own library inside Uki is what Uki Play ($12/year) is for. Your Uki Cloud copy comes down 30 days after your membership ends, so save a copy to your own cloud or device before then (Uki keeps it mirrored for you while you're a member, and Secure my collection in the app packages the lot). Come back whenever you like: subscribe again, bring in the files you kept, and you're straight back to the shelf you need. Collecting past Free's 100 tracks or 5 GB pauses until you resubscribe. What happens when you cancel →

If I stop paying, can I still play my collection in Uki?

Your own files are always yours, so you can play them in any player you like. If you want to keep playing your own library inside Uki, Uki Play is $1 a month ($12 a year): Uki hosts nothing, it just plays the copies on your storage. Uki's the player, never the landlord.

Can Uki ever take music out of my collection?

Only a valid legal claim can, and that is the only thing that can. We will never remove your music because a label pulled a catalogue, because a licence lapsed, or because you stopped paying. None of those touch a file you collected. If a copyright owner files a complete legal complaint about one specific track, we have to act on it. If that ever happens we tell you which track, why, and how to challenge it, and we never touch anything else in your library. How that process works →

The app & your gear

Which gear do I need to collect my records?

It comes down to what is on the back of your gear. Turntable or cassette deck (a standard analog / RCA out): a capture cable (RCA to USB-C), which captures vinyl and tape. A player or device with a USB-C output: a USB-C cable. A disc drive, hard drive, or USB device: a drive adapter (USB-A to USB-C). Not sure? The Gear Check on the shop tells you exactly which one and hands you the link. Shop Uki Collect →

How does music get into my Uki Cloud?

Two ways. Capture the records you own with Uki Collect (vinyl, tape, and discs today). Or import what's already digital, from your own cloud, your iTunes / Music library, or files you have the right to use. Everything lands in the same library at the highest fidelity the source allows: lossless for digital, studio-grade from analog. Yours forever.

Lossless or space-saver? Which quality does Uki collect in?

You choose, every time you collect. Lossless (FLAC) is the house style, every detail the way it was mastered, and it is the default. Space-saver (MP3) makes smaller files, so more fits on your shelf. It is made for imports, live sets, and the deep catalog you just want to have. Your shelf is measured in gigabytes, so space-saver simply holds more of it. Everything you collect is yours to keep, on any tier.

When does the native app launch?

The web app at uki.audio/app works today and shows the whole product. Open it right in your browser. Native iOS is on the way to the App Store, with the web app getting the same updates in parallel.

Why does the app need to be installed?

Lock-screen controls, background playback, USB-C hardware capture, AirPlay: none of those work as well in a browser tab. Installing gives you a real home-screen tile and the right home for listening. The web is for browsing and signing up; the app is where you live with your music.

What's the catch?

None we're hiding. We're a small, independent team, and pricing is in beta. The app is on the App Store for iPhone and iPad, and a direct download for Mac, Windows, and Linux; Android is on its way to Google Play. Uki Collect ships now. If we get something wrong, write to [email protected] and we'll fix it or tell you why we won't.

Windows says it protected my PC. Is the download safe?

Yes. The Windows installer is not code-signed, so SmartScreen shows a notice the first time you run it. Choose More info, then Run anyway. This is normal for a small independent team, and every download comes only from downloads.uki.audio.

Which Linux download do I want?

The .AppImage runs on any distribution. Debian and Ubuntu can use the .deb instead, and both come in arm64 builds: .AppImage and .deb.

Ready when you are.

Open the app Shop Uki Collect →