Need a hand? Email us at [email protected] and we'll get back
to you. Include the email on your account and a short description of what's happening.
Getting started
- Uki is free to start: browse, search, play Uki Radio, and ask Spin with no account.
- Create an account when you want your library to sync across devices. You can sign in with a one-time email link or with a password.
Accounts & sign-in
- Magic link not arriving? Check spam, make sure the address is typed correctly, and request a new link, they expire after a short time.
- Prefer a password? Set one in the sign-in screen and use it on any device.
- Trouble signing in? Email [email protected].
Buying & owning music
- Memberships and Uki Collect hardware are purchased on the web at uki.audio. Music you capture or import is yours to keep and lands in your Uki Cloud.
- Owned music plays in full and syncs to every device you sign into.
- A purchase didn't go through, or you need a receipt? Email us with the date and track title.
Your library & data
- Export everything: in Settings, request a full copy of your library, metadata, receipts, and play history.
- Delete your account: Settings → Account → Delete account removes your account and your uploaded audio.
- See our Privacy Policy for what we collect and why.
Uki Collect hardware
- Each Uki Collect device captures one format (vinyl, CD, or cassette) to a lossless copy in your Uki Cloud. Connect over USB-C, play your media, and Uki does the rest.
- Hardware questions? Email [email protected].